Genuine | Web Application Engineer ( February 2014 - Current)
I started at Genuine Interactive as a Junior Web Application Developer on the PHP team. In that role, I worked mainly on Drupal maintenance projects for a lot of Boston-based and international companies.
My largest project was adding Japanese and Chinese translations to one of five sites that was maintained using the Domain Access module to share content between them all. I managed to teach myself Drupal translation management as well as the intricacies of Domain Access (I had used neither before) and completed the project on time and within the budget. Unfortunately, due to outside circumstances, the project didn't launch.
From there I transitioned to the team responsible for the Johnson and Johnson platform that is being rolled out to all of their brands. Here I've learned true scrum practices, as well as module development. I was fortunate enough to be the only junior developer on the project, but since starting this work I have graduated out of the junior role and into a Web Application Developer position.
Planet Fitness | Technical Support Engineer (May 2013 - December 2013)
While at Planet Fitness I provided technical support for corporate employees, including both hardware and software support. I worked with suppliers to purchase new equipment and software licenses as needed. When needed, I also managed outside vendors on projects including the conversion of the company website from Coldfusion to Drupal.
I started as a mid-level technical support specialist, and within about 6 months I was running the support department, with three employees reporting directly to me.
AdminInternet | Web Developer/Business Manager (March 2011 - May 2013)
At AdminInternet I wore many hats. As a developer/site builder I designed, deployed, and maintained websites using the Drupal framework, which was supplemented with PHP/MySQL custom code when necessary. These sites used a mix of Drupal 6 or Drupal 7 based on user needs, and I utilized drush when needed.
I was also the "client-facing" developer who would interact with clients in any sales or support capacities. I was responsible for training incoming clients on all of the various offerings that AdminInternet provided. I created support documentation and often participated in screen-sharing sessions if a client needed more hands-on help.
As a business manager I was in charge of billing and invoicing. The old system involved running custom SQL queries directly in a database to find work performed since the last billing took place. The billing entries were free-form, and had to be curated before any information could be sent to the client.
I created a system from scratch using Drupal 7 that streamlined the old billing system. Because time tracking was simplified, work was tracked more efficiently and required less editing when the invoices were created. Instead of a process that originally took up to 6 hours, my new system condensed the entire process to under 30 minutes. This increased the frequency of billing from once ever 4 months to once a week, stabilizing the cashflow process.
John Mason Institute | Certification Instructor (January 2010 - May 2013)
I worked part-time at John Mason Institute where I taught classes in entry-level web development as well as classes for the Adobe Suite (Photoshop, Illustrator, Dreamweaver, etc.) to individuals looking for certifications.
JMI works with the unemployment office to provide job-seekers with skills they can use to get themselves a job, so I was able to share my passion for technology with a wide variety of people from all walks of life.
H&R Block | Service Technician (October 2007 - April 2011)
I worked seasonally at H&R Block, where I provided on-site technical support for 20+ offices in NH and MA, including hardware, software and network support. My job was to keep the offices running smoothly for the tax professionals. Duties included setting up the offices at the beginning of the season (workstations, office networks, etc), providing on-location support to the offices once the season began, and then helping dismantle the office infrastructure once the season was over (after April 15th, as we all know!).
University of New Hampshire | Computer Consultant (September 2006 - May 2007)
While attending UNH (see the Education section), I worked in the campus computer clusters as a Computer Consultant. I provided guidance and assistance to students, faculty and staff for various computer-related issues (mainly involving printers!).
University of New Hampshire | (September 2002 - May 2007)
I graduated from UNH with a BA in Communication. I also managed to minor in Computer Information Technology, which was the closest thing to a CS minor that UNH provided at the time.